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SHIPPING

SHIPPING INFORMATION

FORTELA ships worldwide via DHL.
Orders are processed in 4-5 days. Orders are shipped from Monday to Friday.
Orders placed during the weekend will be processed the following Monday.

DELIVERY TIMES
Below are the estimated delivery times (once the package has been handed over to DHL):

Italy: 24-48 hours

Europe and European Union: 48-72 hours

United Kingdom: 48-72 hours

Rest of the world: 48-72 hours


SHIPPING COSTS
Below are the shipping costs for FORTELA based on the geographical area:

 

COUNTRY

SHIPPING COSTS

ITALY 10€
EUROPE
25€
REST OF THE WORLD 52€

 

Prices indicated on FORTELA do not include taxes and duties.

Please note that customers are responsible for any duties and taxes. This amount must be paid to the courier, following the procedure recommended by the courier itself.

Please also note that in the event that, for any reason, the customer refuses delivery of the package, the shipping costs and import duties related to the automatic return of the package to the sender will be borne by the customer. This amount will be deducted from the total refund due.

TRACKING YOUR SHIPMENT

Customers receive an email from DHL containing the tracking number (AWB) related to the order. To track the status of an order, visit the official DHL website http://www.dhl.com/it.html and enter the tracking number sent via email in the "Track your shipment" area.

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