SHIPPING

SHIPPING INFORMATION FORTELA ships worldwide via DHL. Orders are processed within 4-5 days. Orders are shipped Monday through Friday. Orders placed over the weekend will be processed on the following Monday. DELIVERY TIMES Below are the estimated delivery times (once the package has been handed over to DHL): • Italy: 24-48 hours • Europe and European Union: 48-72 hours • United Kingdom: 48-72 hours • Rest of the world: 48-72 hours SHIPPING COSTS Below are FORTELA's shipping costs based on geographic area: COUNTRY SHIPPING COSTS ITALY 10€ EUROPEAN UNION 25€ REST OF THE WORLD 52€ The prices listed on FORTELA do not include taxes and duties. Please note that customers are responsible for any applicable duties and taxes. This amount must be paid to the courier following the procedure recommended by the courier itself. Additionally, please be aware that in the event the customer refuses delivery of the package for any reason, the shipping costs and import duties related to the automatic return of the package to the sender will be charged to the customer. This amount will be deducted from the total refund due. SHIPPING TRACKING Customers will receive an email from DHL containing the tracking number (AWB) for their order. To monitor the status of an order, visit the official DHL website http://www.dhl.com/it.html and enter the tracking number provided via email in the “Track your shipment” section.