SHIPPING INFORMATION

FORTELA ships worldwide via DHL. 

Orders are processed in 4-5 days. Orders are shipped from Monday to Friday.

Orders placed during the weekend will be processed on the following Monday.

DELIVERY TIMES

Please find below the estimated delivery times (once the parcel has been handed to DHL):

Italy 24-48 hours

Europe and European Union 48-72 hours

United Kingdom 48-72 hours

Rest of the world 48-72 hours

SHIPPING COSTS

FORTELA shipping costs according to geographic area are listed below:

COUNTRY	SHIPPING COSTS
ITALY	10 €
EUROPEAN UNION	25 €
REST OF THE WORLD	52 €

Prices shown on FORTELA not include taxes and duties.

Please note that customers are responsible of any duty and tax fees. This amount is to be corresponded to the carrier, according to the process recommended by the carrier itself.

Please also note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the refund due.

SHIPMENT TRACKING

Customers receive an email from DHL providing the tracking number (AWB) relating to the order.
To monitor the status of an order, please visit the official DHL website http://www.dhl.com/en.html and insert the tracking number sent via e-mail in the “Track Your Shipment” area.