FORTELA ships worldwide via DHL.
Orders are processed in 2-3 days. Orders are shipped from Monday to Friday.
Orders placed during the weekend will be processed on the following Monday.
Please find below the estimated delivery times (once the parcel has been handed to DHL):
Italy 24-48 hours
Europe and European Union 48-72 hours
United Kingdom 48-72 hours
Rest of the world 48-72 hours
FORTELA shipping costs according to geographic area are listed below:
|EUROPEAN UNION||25 €|
|REST OF THE WORLD||52 €|
Prices shown on FORTELA not include taxes and duties.
Please note that customers are responsible of any duty and tax fees. This amount is to be corresponded to the carrier, according to the process recommended by the carrier itself.
Please also note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the refund due.
Customers receive an email from DHL providing the tracking number (AWB) relating to the order.
To monitor the status of an order, please visit the official DHL website http://www.dhl.com/en.html and insert the tracking number sent via e-mail in the “Track Your Shipment” area.